Refund Policy

1. Covered by our 7-day clean guarantee

• Cheats: your license key doesn't work or won't activate, and we can't fix it within a reasonable time.
• Accounts and NFAs: the account was already banned (VAC, game or trade ban) when it was delivered, or the login details didn't work and we couldn't restore access.
• Any product: the listed details (hours, region, skins, detection status and so on) were clearly wrong, or a Discord delivery was never completed.

Contact us within 7 days of delivery with your order number. We'll replace the item or refund you, at our discretion.

2. Not covered

• A cheat that has been delivered and activated, including if it later becomes detected or your game account is banned while using it. This is the platform risk described in our Terms.
• A ban or suspension that happens after an account was delivered, confirmed working, and in your control.
• An NFA account taken back by its original owner after the guarantee period. NFA accounts don't come with full access, which is reflected in their price.
• Change of mind after a working product has been delivered.
• Losing access because you didn't secure an account after delivery, for example by not changing the password or by reusing a leaked one.
• "Make an Offer" deals. Refund terms for these are agreed individually on Discord before payment.
• Minigame credit tokens, balances and prizes. They have no cash value and are never refunded or exchanged for money.

3. How refunds are paid

Refunds go back to the original payment method. Card refunds through Stripe usually show within 5–10 business days, depending on your bank. Crypto payments through NOWPayments are refunded in the same cryptocurrency, at the market rate when the refund is sent. Crypto transactions can't be reversed once sent, so double-check your details before paying. We may offer store credit instead if you prefer.

4. Chargebacks

Please contact us before opening a chargeback or payment dispute. Most issues are sorted out faster by talking to us directly. Bad-faith chargebacks after a working delivery will get your account banned from future purchases, and any active licenses revoked.

5. How to request one

Open a ticket from your dashboard or message us in our Discord with your order number and a description of the problem. If you were signed in when you ordered, your order numbers are listed on your dashboard.